We Take Your Privacy Seriously

This Privacy Policy is provided in English only. In case of any conflict between translations, the English version prevails.

SureCape (Pty) Ltd (“SureCape Shuttles”, “us”, “we”, or “our”) operates the https://surecape.online website and the SureCape mobile applications (collectively referred to as the “Service”).

This Privacy Policy sets out how we collect, use, store, and protect personal information when providing transport and related digital services through our applications and platforms.

Company Details

SureCape (Pty) Ltd is the responsible party for personal information processed through its applications, website, and operational systems.

Scope

This Privacy Policy applies to:

• The SureCape Passenger mobile application
• The SureCape Driver mobile application
• SureCape websites and operational systems

Information Collected

SureCape (Pty) Ltd may collect and process the following categories of information:

• Names, contact details, and account credentials
• Booking, trip, and service-related information
• Pickup and destination locations
• Device and system information required for application functionality

Passenger Application

When using the SureCape Passenger mobile application (“Passenger App”), as governed by the Passenger Terms of Use, SureCape processes personal information required to:

• Accept and manage bookings
• Coordinate pickups and drop-offs
• Communicate trip status and service updates

Location information is processed only during an active trip and is not collected in the background.

Use of the Passenger App constitutes acceptance of the Passenger Terms of Use, available at: surecape.online/passenger-terms-of-use

Driver Application

When using the SureCape Driver mobile application (“Driver App”), as governed by the Driver Terms of Use, SureCape processes personal information required to:

• Assign and manage transport jobs
• Monitor trip execution
• Ensure safety, service quality, and operational compliance

This includes real-time and background location data during work-related activity.

Use of the Driver App constitutes acceptance of the Driver Terms of Use, available at: surecape.online/driver-terms-of-use

Purpose of Processing

Personal information is processed for: service delivery and operations; safety and compliance monitoring; customer and driver communication; and legal and regulatory obligations.

Information Sharing

Personal information is not sold. Information may be shared with internal operational teams, technology and hosting service providers, and authorities where required by law.

Data Retention

Information is retained only for as long as necessary to meet operational, contractual, and legal requirements.

Security Measures

SureCape applies appropriate technical and organisational safeguards to protect personal information.

Data Subject Rights

Requests for access, correction, or deletion of personal information may be submitted, subject to applicable law.

Updates

This Privacy Policy may be updated periodically. Continued use of SureCape services constitutes acceptance of the updated policy.

Contact Details

Privacy-related enquiries may be directed to: support@surecape.co.za