Frequently Asked Questions

SureCape provides professional ground transport services in Cape Town and surrounding areas, including Airport Transfers, Corporate Travel transport, VIP Transfers, Luxury Transfers, and private daily shuttle services. Services are available for individuals, businesses, groups, and events.

Customers can contact SureCape via: - Email: bookings@surecape.co.za - WhatsApp: +27 64 043 2833 - Telephone: +27 64 043 2833

SureCape operates 24 hours a day, 7 days a week, including weekends and public holidays. This applies to all services, including airport transfers, corporate transport, VIP transfers, luxury transfers, and private shuttles.

All SureCape services are pre-booked and privately arranged. Upon successful booking, confirmation is generated instantly and sent automatically to the registered email address and WhatsApp number. - A suitable vehicle is allocated based on passenger and luggage requirements - A professional driver is automatically assigned - Pickup and drop-off details are confirmed in advance Transfers are managed from pickup to drop-off to ensure reliable and well-coordinated travel.

SureCape operates private daily shuttles, which are not scheduled or shared services. These shuttles must be booked through the SureCape booking application and operate according to the route and time selected by the client. Upon successful booking, confirmation is generated instantly and sent automatically to the registered email address and WhatsApp number. - A suitable vehicle is allocated based on passenger and luggage requirements - A professional driver is automatically assigned - Pickup and drop-off details are confirmed in advance Transfers are managed from pickup to drop-off to ensure reliable and well-coordinated travel.

Bookings can be made using: - The SureCape online booking application - Direct enquiries via email or WhatsApp Once submitted, bookings are processed immediately.

To make a booking, we typically require: - Full name - Email address - Phone number This information allows us to render the service efficiently and provide real-time trip updates via email and WhatsApp as an added value. Client information is used only for the purpose of delivering the transport service and is not used for marketing or shared with third parties.

Yes. Booking confirmation is instant when using the SureCape booking application and is sent to the registered email address. Where applicable, booking confirmations and trip updates are also shared via WhatsApp.

If you need to amend a booking, please notify SureCape as soon as possible. As best practice, we require a minimum of 6 hours' notice to accommodate changes and avoid disruption.

Yes. SureCape provides Corporate Travel transport and Corporate Transfers in Cape Town for business travellers, executives, visiting clients, and corporate teams.

Yes. SureCape offers corporate accounts for organisations that require structured and recurring transport. Corporate accounts provide: - Centralised booking coordination - Clear trip records for oversight - Consolidated billing - A reliable transport partner aligned with corporate travel requirements Corporate accounts are available on request and tailored to organisational needs.

For airport arrivals, your driver will meet you at the arrivals area, holding a sign with your name. For executive arrivals or private aviation, SureCape liaises directly with the private aviation provider to ensure smooth, well-coordinated ground transfers. For hotel or residential pickups, the driver will wait at the closest safe and accessible location to the pickup address.

If you anticipate a delay, please notify SureCape immediately. Early communication helps avoid unnecessary waiting time and potential waiting fees.

SureCape drivers are professionally trained, vetted, and experienced in delivering airport transfers, corporate travel, VIP transfers, luxury transfers, and private shuttle services. All drivers: - Hold the required professional driving permits - Undergo background and suitability checks - Receive ongoing training focused on safety, professionalism, and passenger care - Have strong local route knowledge across Cape Town and the surrounding regions Driver conduct and passenger safety are core to SureCape's operating standards.

SureCape operates a well-maintained fleet suitable for Airport Transfers, Corporate Transfers, VIP Transfers, Luxury Transfers, and private shuttles, including: - Standard Sedans - Luxury Sedans - 7-Seater Vehicles - 13-Seater Vehicles - 22-Seater Vehicles - Coaches Vehicle allocation is based on the nature of the booking, passenger numbers, and luggage requirements. All SureCape vehicles are regularly serviced, routinely inspected for roadworthiness, cleaned and checked prior to trips, and maintained to ensure reliability and passenger comfort.

Yes. SureCape can accommodate additional luggage and bulky items such as surfboards and sports equipment, provided requirements are shared at the time of booking.

Trailers can be arranged on request for additional luggage or specialised equipment, subject to availability and advance notice.

Yes. Child seats and booster seats are available on request. Please confirm requirements at the time of booking to ensure correct allocation.

SureCape provides Airport Transfers, Corporate Transfers, VIP Transfers, Luxury Transfers, and private shuttles throughout Cape Town, including the CBD, V&A Waterfront, Sea Point, Green Point, Camps Bay, Century City, and surrounding suburbs. We also operate within approximately 100km of Cape Town, including Stellenbosch, Franschhoek, Paarl, Somerset West, and Hermanus.

Use of SureCape's services is undertaken at the client's own risk. SureCape, its directors, agents, contractors, and employees shall not be held liable for any claims, losses, damages, loss of profits, death, bodily injury, or loss of property whatsoever. SureCape reserves the right to delay, suspend, or cancel services due to circumstances beyond our control, including adverse weather, road closures, or operational constraints. In the event of an obvious pricing error, SureCape reserves the right to cancel the booking and issue a refund. If SureCape is directly responsible for a passenger missing a flight, compensation will be limited to a maximum of R2,000 per passenger for that flight. Passengers are responsible for ensuring they have adequate insurance, including travel and personal insurance, to cover any potential losses.

Clients indemnify and hold harmless SureCape, its directors, employees, agents, and contractors against any claims, losses, damages, or expenses arising from the use of SureCape's services.